Privacy Policy

Effective date: October 1, 2026

This Privacy Policy describes how Lab Carriers LLC (“Lab Carriers,” “we,” “us,” or “our”) collects, uses, and shares information when you use the Lab-Driver mobile application or the Lab Carriers web platform at labcarriers.com (collectively, the “Services”).

The Services are tools used by Lab Carriers’ drivers, dispatchers, administrators, and clients to manage medical-courier operations. We collect only the information needed to operate the courier service, and we do not use your data for advertising, profiling, or sale to third parties.

1. Information we collect

When you use the Services, we collect only the data needed to operate the courier service:

Account information

• Name, email address, phone number, and your role in the platform (driver, admin, dispatcher, billing, or client).
• For drivers: license number and insurance number.
• For client companies: business name, billing address, tax ID (optional), service preferences.

Location data

• While you have an active route, we collect precise GPS location from drivers’ devices to provide turn-by-turn navigation and to share their position with dispatchers and clients tracking the delivery.
• Location is collected only while a route is active; we do not track drivers when they are off-duty.

Photos

• Photos taken in the app to confirm pickup, delivery, or package condition. These are stored privately in our secure Google Firebase Storage and associated with the corresponding route record.

Device information

• A Firebase Cloud Messaging (FCM) push token, used only to deliver in-app notifications about job assignments and route updates.
• Crash and diagnostic data (if Firebase Crashlytics is enabled) used to identify and fix bugs.

Operational data

• Addresses, order numbers, billing line items, route status, proof-of-delivery acknowledgements, and any notes you create through the Services.

We do not collect health information, financial account numbers, browsing history, contacts, calendar, or any other data not listed above. We do not use cross-app or cross-website tracking.

2. How we use information

• Route and operate medical-courier deliveries on your behalf.
• Show drivers turn-by-turn navigation between pickup and delivery points.
• Display live driver location to admins and clients tracking an active route.
• Send push notifications about new job assignments, route status changes, and in-app messages.
• Generate billing records, invoices, and proof-of-delivery documents.
• Diagnose and fix issues in the Services.

We do not use your data for advertising, profiling, cross-app tracking, or marketing communications. We do not sell your personal information.

3. How we share information

• Within Lab Carriers LLC: drivers, dispatchers, admins, billing staff, and super-admins see the data needed for their role.
• With clients: when a client has submitted a route, they may see route status, driver name, ETA, and proof-of-delivery photos for their route.
• With service providers: Google Firebase (Firestore, Cloud Storage, FCM, Crashlytics, Cloud Functions) and Google Maps Platform (Geocoding, Directions). These providers process data on our behalf and are bound by their own privacy policies.
• For legal reasons: if required by law, subpoena, or to protect our rights, we may disclose information to law enforcement.

We do not share data with any third party for marketing purposes.

4. SMS / text messaging

Lab Carriers LLC sends operational text messages only to individuals who have provided their mobile number and affirmatively consented on our public text message opt-in form. Consent is given by ticking a box that is unchecked by default; a submission without it does not enroll the number. This form is the only way a number is enrolled — we never buy, rent, import, or otherwise acquire phone numbers for messaging.

Messages are operational and non-marketing: dispatch and load assignments, pickup and delivery times, address and schedule changes, and shipment status notifications. Message frequency varies based on your shipments or assignments. Msg & data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can give or withdraw consent at any time on our text message preferences page. Withdrawing consent does not affect service — consent to texts is never a condition of using Lab Carriers.

5. Data retention

• Active accounts: retained while the account is active.
• Closed accounts: data is retained for 7 years to meet courier-industry and tax recordkeeping requirements, then deleted.
• Photos: retained with the corresponding route record for the same period.
• Crash logs: retained for 90 days.

You can request deletion of your personal information at any time by emailing us at the address below. Requests are honored within 30 days, subject to legal recordkeeping requirements.

Deleting your account in the app

Every user can delete their account from inside the Lab Carriers iOS app (“Delete my account”). When you do, immediately:

• your account is closed and can no longer sign in on the app or the web;
• your password, phone number, profile photo, driver’s licence number and push-notification tokens are erased from your account record;
• for a client company, the individual contacts (names, emails, phone numbers, passwords), saved addresses and notification settings are erased;
• for a driver, your last shared location is deleted; and
• the app removes your saved sign-in and on-device assistant history from that phone.

We keep only what we are required to keep as business records: your name and email address (to match your past deliveries and pay, and to keep the closed account from being used again), and the records of deliveries you were part of — routes, proof-of-delivery photos and signatures, invoices and pay statements — for the retention period above. A client company’s billing name and address are kept because they appear on invoices already issued.

6. Security

• All traffic between the Services and our servers is encrypted with TLS.
• Personal data is stored in Google Firebase, which is SOC 2 Type II certified.
• Access to admin functions is gated by role-based controls.
• We follow industry best practices for credential storage.

No system can be 100% secure. If we ever experience a data breach affecting personal information, we will notify affected users within 72 hours of confirming the incident.

7. Your rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (the “right to be forgotten”)
• Receive a copy of your data in a portable format
• Object to or restrict certain processing

To exercise any of these rights, email operations@labcarriers.com. We respond within 30 days.

8. Children’s privacy

The Services are intended for adult business use and are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please email us and we will delete it.

9. International transfers

Data is stored in Google Firebase data centers in the United States. If you use the Services outside the U.S., your data may be transferred to and processed in the U.S.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced in the Services and reflected in the “Effective date” at the top of this page.

11. Contact

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